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Letter: Frustration at Utility Construction

The family that owns Crivello's Crossing says business has been cut in half since NStar began utility work around its restaurant, cutting off parking access for customers.

Editor's Note: The following letter to NStar was shared with Milford Patch by the owners of , where customers have had a hard time finding parking since utility construction began this month.

Dear NStar,

Merry Christmas and Happy New Year. Do we call you Santa or the Grinch? I know this sounds in jest but your maintenance on Depot Street is nothing to laugh about.

I am a member of the Crivello family who has had a small restaurant on Depot Street in Milford, MA for over 70 years. We understand that upkeep and maintenance of utilities are of prime importance. However, you as a large utility and business have no regard for the little people. For the past two weeks I have watched you take away the livelihood of my two brothers by the way you handle your livelihood.

My brothers are hard working men who struggle to make a living in this down turned economy. Each customer to their business of breakfast and lunch allows them to take home a paycheck each week. Did you consider this small business when you started your changing of the gas pipes? I don’t think so.

When asked if dirt could be put on a small part of the parking lot across the street, my brothers agreed. That is the kind of people they are. Next they find that the maintenance trucks, private cars belonging to workers, backhoes etc. have now filled the rest of the parking lot day and night. The small lot at the restaurant cannot be used because that is where the big hole was dug and then covered over at night with the metal sheets. Customers cannot park on the street because the traffic must be kept moving on a very busy street.

I am angry, not at progress, but at your attitude. You could have approached my brothers and informed them personally as to what would happen. It should not have been left to the workers who only do their job. My brothers did not know the start date or how much of an inconvenience and loss of business they would have. We do know that you will continue the work in the spring, but will you at that time take care of the business parking lots that will be torn up by the heavy vehicles and the digging that goes on. Will you help to make up their loss of business? Once again I don’t think so.

NStar take the time to think about who gets hurt when you do your business. Maybe it is time for the corporate bigwigs to come down from their ivory towers and their large salaries and meet with the little people. At the very least, a personal apology is needed.

Sincerely

Josephine Crivello Diorio

Jenn December 16, 2011 at 12:13 AM
Hmm. So Paula, these workers are seeing who goes in and out every day? If they are paying attention to our customers, then they aren't focused on their work. Our issue isn't with the workers who are just doing what they re told... Our issue is with Nstar and their lack of response and concern with their customers. If you owned a business whose livelihood depended on customers being able to get in and out..would YOU just suck it up? Are you there at the end of the day counting up the receipts? How would you like to put in way too many hours and have nothing to show for it at the end of the week.... My uncles are not rich fat cats running a chain of restaurants. They are worried about paying the business bills, their employees and their own families bills. This is costing them money and their livelihood.
Shannon Pataky December 16, 2011 at 07:23 AM
I agree with you, I've taken this road everyday this week and it's been hectic. Hopefully this letter will prompt the good Milforidian's to try to stop in for some food in the next week to help out your uncles. I know I'll try. NStar really should have worked something out with you. When they redid king st in bellingham they informed the business owners of the businesses in advance, one of them just closed down for the time and I believe work with another farm to make ends meet. People can plan around things when they are informed of what's happening.
marty bearer December 16, 2011 at 09:47 AM
Really, Is that what you took from the letter? It was not about the workers. They were just doing their job, The guys were great everyone of them! This is about Big Business (N-Star) and the total disregard for a small business. Thank you to the "same customers" for putting up with this mess for the last three weeks! The good news is, I think they are done until spring. Maybe N-Star should come in and have a cup of coffee and see how the little people live!
jim December 16, 2011 at 01:49 PM
Show nstar what you made around this time last year and what your bringing in during the work. Show milford too! They are the ones who gives NStar the permits to work
Charlie Calcagni December 16, 2011 at 04:04 PM
The sad thing about this situation is that customers looking for breakfast or lunch will go find another restaurant. In some cases they will not return to Crivello's.
marty bearer December 17, 2011 at 10:48 AM
N-Star update: They sent a rep. in today that admitted"someone" dropped the ball. I feel it was a start at making things right, my hope is this will not happen again. More follow up next week. Thank you Josephine for your letter and thank you to our loyal customers.

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